Privacy, Refund & Cookie Policy

Last Updated: November 2026 • Data Protection, Billing & Cookie Governance

1. Privacy Policy & Data Collection

RCLicense respects your privacy and processes only the data strictly necessary to deliver, secure, and audit our licensing and reseller services:

Account Information: Name, email address, billing details, and encrypted authentication credentials.
Technical & Licensing Telemetry: Server IPv4 addresses, API request logs, and timestamps required for license validation, anti-fraud enforcement, and chargeback defense.
No Data Selling: We never sell, rent, or trade your personal information to third-party marketers. Data is shared only with essential payment gateways and upstream licensing providers.

2. Refund & Cancellation Policy

Digital Goods Finality: Because software licenses and API activations are delivered instantaneously and bound to specific IP addresses, all completed license purchases, renewals, and wallet top-ups are final and non-refundable.
Exceptions: If a technical failure on our platform prevents a license from being provisioned after payment, we will either re-provision the license or credit your platform wallet within 24–48 hours of ticket verification.
Dispute Resolution: Any billing discrepancy must be reported via support ticket or support@rclicense.net before initiating any payment processor dispute.

3. Cookie Policy

We use essential and functional cookies to keep your session secure and deliver a fast experience:

Essential & Security Cookies: Required for login sessions, CSRF protection, and anti-bot/rate-limiting security. These cannot be disabled without breaking portal functionality.
Preference Cookies: Remember your sidebar state, currency display, and UI preferences.
Managing Cookies: You can clear or block cookies in your browser settings at any time, though doing so may prevent you from signing into the Admin, Distributor, or Reseller portals.

4. Data Security & Retention

Sensitive API tokens and credentials are encrypted at rest using AES-256-CBC. We retain transaction and audit logs as required for financial compliance, fraud prevention, and legal defense. For privacy requests, contact support@rclicense.net.